I've read several threads saying they've not been getting the best support of late.  I'm here to post a positive review on the support that I've been getting over the past several days.  I've had two separate issues with my hosting... (needing password protected directories added to my account and problems with an access database).

Being that I'm on clustered hosting, this was causing issues with both of my issues.  The support staff here worked on it from their end and were able to add password protected directories to my account when initially it looked grim.  For that, I'm really happy about.

After that was solved, we then continued to work with my access database until we decided to move over to MS SQL.  I was suggested a program to use and that I'd have no issues once my data was migrated over.  Now I'm here to report that everything is up and running and all my tickets have been closed.

There was a period last month when the support lagged, but that was simply due to the new equipment... support here has been stellar if everyone can be a little more patient with the transition.

Also don't base your opinion of support solely on what you see in this forum as people are often much quicker to post when they're frustrated than when they're happy.  If everything is going great, then they have no problems and won't be coming to support.

Anyways, thanks again for all the support!

Chris